FAQ
How much is shipping?
We offer FREE shipping to the USA and Canada
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How long does shipping take?
All orders are shipped within 1–3 business days.
U.S. orders: Delivery within 3–7 business days.
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Where is my order?
Contact us at support@accentcasa.com with your full name, mailing address, and confirmation number.
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What is my tracking number?
Your tracking number is sent via email and will be available 2–3 days after your order is placed.
If you haven’t received it within 5 days, please contact support.
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I’ve lost my tracking number. What can I do?
Email support@accentcasa.com with your full name and mailing address, and we’ll resend it.
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How can I make changes to my order?
You must contact us within 12 hours of placing your order.
We can change:
- Delivery details
- Name
- Phone number
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How can I cancel my order?
You must contact us within 12 hours.
Orders cannot be canceled once shipped.
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What is your return policy?
We offer a genuine 90-day risk-free trial. Go ahead and use the steamer at home — if it's not for you, send it back within 90 days for a full refund. Please see our Refund & Return Policy for full details.
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Who do I contact if there’s something wrong with my order?
Email support@accentcasa.com with a description of the issue and any photos.
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Still need help?
Contact support@accentcasa.com and we’ll get back to you within 24 hours.